Frequently Asked Questions


can i use mockups for commercial purposes like my shop listings and ads?

Yes! All mockups, even freebies, can be used for personal and commercial use. This means they are perfect for shop listings and social media advertising. Please do not resell, relist or redistribute the mockups you download.

Can i get refunds on digital files like mockups, fonts etc ?

Mockups that have been purchased are not eligible for refunds apart from if technical issues arise.

Mockups are compatible with Desktop versions of Adobe Photoshop, and Photopea. ZIP files must be extracted on a computer, these will not work on mobile/iPad. It is the customers responsibility to check they have a compatible app before purchase.

These mockups do not work with Canva, GIMP or other apps, please check you have a compatible programme before purchase. Refunds will not be provided on digital items if purchased without checking you are intending to use on a compatible application, so please do read product descriptions thoroughly to ensure the item fits your needs.

Can i get refunds on prints & merch ?

Refunds will be provided if your item has failed to deliver, or if there is product fault. A replacement or refund will be offered with no requirement to send back faulty goods. Please note all products are made to order, so refunds cannot be provided if you change your mind.

what are the delivery times?

Digital downloads will be sent immediately after purchase to the provided email, please check your spam folder. If you do not receive this email, please get in contact with your order number just to make me aware you have not got your download link yet.

Physical products, like prints, can take up to 5-12 working days for delivery, all prints are made to order, so please take print times into account.

is ai used to make mockups?

Mockups are made via a mixture real life photography and Midjourney/Adobe Photoshop Generative imagery, depending on which mockups purchased.

How can i get in touch?

Please drop me an email at emmarodriguezstudio@gmail.com if you have any questions!